Terugbetalingsbeleid
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, without blemishes, scratches, tears or any other damages, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shop@ashus.art. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shop@ashus.art.
Damaged or Faulty Artwork
We take the utmost care in packaging the goods, and only use reliable, professional carriers. However, you must examine packaging and goods on arrival before signing for them. If the packaging is damaged, decline the package and have the shipper send back to us.
We will refund the full purchase price including postage and packing of any goods which are delivered in a damaged or faulty condition.
We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery.
Unpacking and Framing Precaution
To avoid accidentally damaging your product, leave all unpacking and handling of the artwork to a trusted professional framer or art handler.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.